No refunds or exchanges for change of mind.
Exchanges (for Rings)
If you'd like to exchange for a different ring size, please contact us within 48 Hours of receiving your order via email firstname.lastname@example.org and return the order via a traceable postage method within 7 days. The cost of returning any goods to us is borne by the customer (you). We will only accept goods returned in proper condition.
All items are checked prior to shipping and best measures are taken to ensure safe delivery, however if you do receive faulty goods please notify us within 48 hours delivery.
If you receive a faulty or damaged item, we will provide you with a replacement (where available) or a full refund of the purchase amount including shipping.
Please note that any additional cost incurred due to currency conversion, transaction fees, import taxes etc. will not be refunded, and are considered the responsibility of the customer.
We will only accept faulty goods returned in proper condition. Goods are classified as faulty if they are received damaged. Please note that items that are damaged as a result of wear and tear are not considered to be faulty.
Terms and Conditions
You are responsible for any costs associated with returning the item to us including any currency conversion costs or transaction fees. We do NOT accept change of mind refunds/exchanges. All sales are final.
If you require clarification or have any questions, please email us at email@example.com or visit NSW Government Fair Trading.